Customer Service intern (客戶服務部實習生)：
主要工作內容：
1.協(xié)助技術服務部門處理日常市場或技術咨詢和投訴熱線
2.與銷售、工程師等保持良好的溝通，協(xié)助處理客戶投訴
3.運用SAP系統(tǒng)，處理本部門的SAP數(shù)據(jù)
4.協(xié)助部門經理和工程師處理日常輪胎數(shù)據(jù)和報告
5.維護公司投訴系統(tǒng)處理平臺
6.其他上級交辦的事宜
教育：
在校大學生，實習前會有半個月左右的培訓，每周可工作三到四天，（同時保證周三及周五出勤）保證至少三個月的實習期
工作要求：
英語四級及以上，口語和書寫能力良好
熟悉Microsoft Office，尤其熟悉excel（熟悉excel公式的運用），PPT等辦公軟件
了解或者熟悉SAP操作系統(tǒng)優(yōu)先
耐心細致，情緒穩(wěn)定，溝通和學習能力強
有大型跨國企業(yè)實習經驗者優(yōu)先考慮
Job Description:
-Help technical service department to deal with Hotline (product inquiry or complaint)
-Input the data of tire complaint information into SAP system
-Help CS manager and engineers to deal with tire information data and report,maintain complaint handling system platform ;
Education:
- Current undergraduate(Bachelor or Master students)
-Prefer 3 - 4 days per week with immediate availability for college internal student，（with the attendence of Wednesday and Friday）
Requirements:
- Good English skills(written and spoken ability), CET-4 or above
- Familiarity with Microsoft Office ,especially in excel operation,ppt,etc.
- Pay attention to details,quick learner,prefer having intern working experience and SAP input experience
PS: Prefer 大三、研二以及已保研大四學生，prefer 女生
Working place：West Nanjing Road
Pay：We will offer you a competitive allowance.
If you are interested in this opening, pls send your CV (both in Chinese and English,in one attachment) to huiyu.zhu@conti.cn as soon as possible.
And use the subject as “CS intern-name-school-grade-Available days per week-Duration”, and note your available days per week and available duration in the email, thank you for your cooperation in advance.
