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　　培訓內(nèi)容 + 培訓帶來的好處

　　· communication skills +avoid misunderstanding;get the work well done.

　　· customer service +it is critical to meet customers' needs;increase customers' satisfaction

　　· interpersonal relationship + enhance mutual understanding and trust

　　· computer skills + it is important for conducting administrative and offer tasks

　　· safety training + give practical advice for avoiding getting hurt

　　· business ethics +customers's loyalty and trust to the company

　　重要性

　　從公司發(fā)展的角度看：

　　enhance company image increase productivity

　　從雇員的角度：

　　· increase job satisfaction

　　· boost morale(among employees)

　　· enhance efficiencies in process which result in financial gain

　　· reduce employee turnover/retain employee 丨什么是 turnover?點右邊查看：

　　· acquire more practical skills that is beneficial for the personal development

　　· ensure employees have greater commitment in their work/continue effort

　　· ensure employees keep up with the latest information for market trend

　　· help them have a clear idea of future job

　　如何使培訓有成效

　　· Good preparation ensures effective training

　　· maintain a positive energy and attitude

　　· fully equipped facilities

　　· meet the training needs/requirements

　　· company budget

　　· well-organized materials

　　如何鑒定培訓是否具有成效

　　· organize a relevant test

　　· to conduct a survey to participants to see whether they have any improvement in the work performance

　　· whether the training address the issues/solve problems