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　　通過網(wǎng)絡(luò)解決問題

　　Describe a time you solved a problem online.

　　You should say:

　　When and where it happened

　　What problem you solved

　　How long it took you to solve the problem

　　And explain how you felt about it.

　　Part 3:

　　Other than going online, what other ways can help people solve problems
these days?

　　Is the internet more efficient in solving problems?

　　How can you motivate old people to use the internet for
problem-solving?

　　What are the disadvantages of solving problems online?

　　As a manager of a company, would you prefer your customers to solve
problems online or

　　offline in a customer service center?